Frequently Asked Questions?

Most frequently asked questions

• Do I need to prove my eligibility again if I am applying online?
  A:

  You do not need to prove your eligibility again if you already hold a 26-30 Railcard and you are still between 26 and 30 years of age.

  Click here for the step by step guide on how to renew your Railcard.

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• I am aged between 26 and 30 years old, how do I renew my Railcard?
  A:

  You can renew your 26-30 Railcard online within 30 days before it expired and before your 31st birthday.

  Simply click ‘Renew my Railcard’ on the website homepage, enter your log in details, click on ‘Renew’ under your expired or soon to expired Railcard and follow the instruction on the screen. ‘Digital’ will be selected as the default choice under ‘Choose the type of Railcard you would like’ section.

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• I am aged between 26 and 30 years old. My current Railcard is due to expire just after my 31st birthday - can I renew it early?
  A:

  No. You will not be able to renew a Railcard if its date of issue is after your 31st birthday.

  However, you can still buy another 26-30 Railcard by setting up another account using an alternative address and making your purchase just before your 31st birthday.

  We will not be able to refund you for any over-lapping period of validity between the two Railcards.

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